Customer Service

Shipping & Delivery

 All equipment is manufactured to order. It takes one to two business days for us to process an order prior to going to manufacturing. Typical time from date of order acceptance to shipment is four (4) weeks. During the summer months shipment could be up to eight (8). At other times, shipment is much faster. Allow one (1) week for delivery once the product is shipped via standard truck delivery.

We save you money on installation because most equipment is shipped fully assembled via moving vans, just like furniture.  This means that all the food protectors, shelves, plate rests, etc are all mounted and wired into a single cord and plug.  You do not have to uncrate anything.  You do not have to assemble.  We wrap the units in plastic and then blanket pads.  They roll off the truck and into position.  You remove the shrink-wrap plastic, line them up, and plug them into electric.  That is the extent of installation.

Privacy & Security

Your email address and other personal information are not shared with other businesses.

Returns & Replacements

Non-standard modules and modules with cut-outs are not returnable. If properly authorized within 60 days of shipment, in writing by Galley, new and unused standard modules may be returned to Galley and will be credited at invoice prices less a minimum restocking charge of 25%. The unused item must be returned by freight prepaid by the Buyer and in its original carton or crate. Equipment found to be used or damaged will not be accepted for return and will be returned to the sender.

Payment, Pricing & Promotions

 Galley accepts these forms of payment for web orders.

• Visa
• MasterCard
• Discover Network
• American Express
• PayPal
• Pre-paid Company Check, Personal Check, Cashier's Check or Money Order (Note: All Prepaid Orders, including Cashier's Checks, take longer to process because they must first be cleared with the bank)
• Online Bill Pay service through your bank or wire transfer.

No Purchase Orders, Fax or C.O.D. orders will be accepted.

Viewing Orders

 If you created an account at time of order, you can go back and sign into your account.